Intro: Teacher Vanessa Grace
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- 4 ngày trước
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WHY YOU SHOULD CHOOSE TEACHER VANESSA GRACE
WORK EXPERIENCE:
Accenture Philippines – Cebu City
Program Control Services Team Lead (Finance)
April 2015 – February 2025
• Led large teams and supported up to 200 resources per project.
• Handled end-to-end financial reporting and analysis, like planning and managing classroom materials.
• Developed strong communication and leadership skills by mentoring team members and supporting multiple projects.
Convergys (Customer Service Representative Activations Dept.)
March 2013 – April 2015
• Assisted English-speaking customers in broadband setup and troubleshooting.
• Gained strong listening and speaking skills in a high-pressure environment.
Aegis People Support (Customer Service – Travel & Retention)
September 2010 – February 2013
• Managed travel reservations and handled escalated customer concerns.
• Trained new hires and handled resolution processes, demonstrating strong communication and conflict resolution skills.
EDUCATION BACKGROUND:
University of San Jose – Recoletos
Bachelor of Science in Mass Communication (Undergraduate)
Cebu Institute of Technology – University
High School Diploma
ABOUT ME:
🎙️ Self-Introduction:
Hi there and welcome! I'm teacher Grace, a certified ESL teacher with a TEFL certificate and an IELTS qualification. I have over 15 years of experience in the BPO industry, where I developed strong communication and customer service skills—perfect for helping students feel comfortable and confident speaking English.
Whether you're preparing for the IELTS, improving your conversation skills, or just starting your English journey, I'm here to support you. My lessons are friendly, personalized, and focused on real-world English that you can use every day.
Let’s work together to build your fluency, boost your confidence, and reach your language goals.
I look forward to chatting with you soon!
Teacher Vanessa Grace's introduction:
Teaching certificate:
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